Privacy Policy
FactorLab ("we", "us", "our") operates the factorlab.app website and platform. This Privacy Policy describes how we collect, use, and protect your information when you use our services.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and password (stored hashed, never in plain text).
Usage Data: We collect information about how you interact with the platform, including pages visited, features used, trade ideas generated, and screening queries run.
Payment Information: Payment processing is handled by Stripe. We do not store your credit card number, CVV, or full billing details on our servers. We retain only a payment reference ID and subscription status.
Portfolio Data: If you use our portfolio tracking features, we store the positions, watchlists, and alerts you create. This data is used solely to provide the service to you.
2. How We Use Your Information
- To provide, maintain, and improve our equity research platform
- To process transactions and manage your subscription
- To send service-related communications (account verification, billing, feature updates)
- To improve our AI model accuracy and research quality through anonymized, aggregated usage patterns
- To detect and prevent fraud, abuse, or security incidents
We do not sell your personal information to third parties. We do not use your portfolio data or trade ideas for any purpose other than providing the service to you.
3. Data Storage and Security
Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security practices including:
- TLS/SSL encryption for all data transmission
- Bcrypt password hashing
- JWT-based session management with expiration
- Regular security audits and access controls
4. Third-Party Services
We use the following third-party services to operate the platform:
- Stripe — payment processing
- DigitalOcean — infrastructure hosting
- Financial data providers — market data, earnings estimates, and company fundamentals used to generate research
Each third-party service has its own privacy policy governing their handling of data.
5. Cookies and Tracking
We use minimal cookies required for authentication (session tokens) and user preferences (theme, settings). We do not use third-party advertising trackers or analytics cookies.
6. Your Rights
You have the right to:
- Access your personal data at any time through your account settings
- Correct inaccurate information in your profile
- Delete your account and all associated data by contacting us
- Export your portfolio data and trade history
- Opt out of non-essential communications
7. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we remove your personal information within 30 days. Anonymized, aggregated data used for model improvement may be retained indefinitely.
8. Children's Privacy
FactorLab is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notification. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact
If you have questions about this Privacy Policy or your data, contact us at rhantho@gmail.com.